Q: How long will my order take to arrive?
A: Orders are typically processed and prepared for shipment within 1-3 business days. Delivery times generally range from 8-12 days from the date of purchase to the shipping of your order, unless otherwise specified in the product description. Occasionally, we offer special sales that include priority shipping, which may reduce delivery times to 5-10 days.
Q: How do I track my order?
A: After your purchase, you will receive an order confirmation email that includes a tracking number. You can also track your order on the order Tracking Page available on our website.
Q: How can I return an item?
A: For information on returns, please refer to our Refund Policy. If you require further assistance, feel free to contact us at Contact@Frediana.co.uk.
Q: I received a damaged item. What do I do?
A: If you receive a damaged item, please take a clear photo of the damage and contact us or email the photo to our Customer Care team at Contact@Frediana.co.uk, including a description of the item and your order number. It is important to reach out to us within 30 days of delivery. Unfortunately, we cannot issue refunds for damage reported after this period.
Q: How long will it take for you to reply to my message?
A: We strive to respond to inquiries within 1-3 hours. However, please allow up to 24 hours for a response, especially during weekends or holidays.
Q: How do I contact customer service?
A: You can reach our customer service in two ways: by filling out the “Contact Us” section on our website or by emailing us at Contact@Frediana.co.uk. If you have any additional questions, please do not hesitate to contact us.