Overview
We understand that circumstances may change, and you might need to cancel your order. This policy outlines the conditions under which cancellations can be processed.
Cancellation Period
Customers may cancel their orders within 2 hours of placing them. After this period, orders may already be processed and shipped, making cancellation no longer possible.
How to Cancel
To request a cancellation, please contact our customer service team via email or phone. Kindly provide your order number and reason for cancellation. Our team will assist you as quickly as possible.
Refunds
- If the order is canceled within the allowed 2-hour window, a full refund will be issued to the original payment method.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.
Exceptions
Some items may not be eligible for cancellation due to their nature, including:
- Personalized or custom-made products
- Perishable goods
Any non-cancellable items will be clearly stated at the time of purchase.
Policy Updates
We reserve the right to update this cancellation policy at any time. Any changes will be communicated through our website.
For any further questions or assistance, please reach out to our customer service team. Thank you for choosing us!