Please take a moment to carefully review our return policy. If you need any assistance, feel free to contact us via our Contact Page.
Thank you for choosing Frediana! We are committed to providing a seamless shopping experience. Below is a summary of our return and cancellation policies:
Returns & Refunds
- Return Window: You have 30 days from the date of receipt to return your product. We do not charge any restocking fees.
- Damaged Products: If your item arrives damaged, please send photos and videos of the damage to contact@Frediana.co.uk. Upon verification, you may choose a replacement or a full refund.
- Defective or Broken Items: If your product develops an issue within 30 days, you may return it at your expense. We will issue a full refund in store credit so you can reorder a new product.
- Change of Mind: If you decide to return an item for any reason, it must be unused, unwashed, and in its original packaging. Please contact us at contact@Frediana.co.uk for the return address.
- Exchanges: You have 30 days to exchange an unused product in its original packaging. Reach out to us at contact@Frediana.co.uk for assistance.
- Incorrect Product Received: If you receive the wrong product, you may return it within 30 days at your expense for a full refund.
Order Cancellation
To ensure fast shipping, we process orders immediately. Therefore, we can only accept cancellations within two hours of placing an order. We appreciate your understanding.
Non-Arrival of Product
- Our estimated delivery time is 8-12 days, plus a 1-3 day preparation period.
- If your product has not arrived within 15 days, we kindly ask for your patience, as unexpected delays may occur (e.g., weather, postal disruptions, customs clearance).
- If your product has not arrived within 25 days, we will issue a full refund.
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at contact@Frediana.co.uk.
Thank you for your trust in Frediana!